Terms and conditions
Please note that credit card payments for Fondazione/Cervia In Per il Turismo are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as DISCOVER CERVIA on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.
BOOKING TERMS AND CONDITIONS – FONDAZIONE CERVIA IN
Booking experiences, activities, or services through Fondazione Cervia In’s official channels implies full acceptance of these Terms and Conditions.
1. Cancellation and Refund Policies
The cancellation terms applicable to each service are those specified by the experience provider at the time of booking.
In the event of cancellation by the provider:
• Cervia In will, where applicable, refund the amount paid, net of booking, administrative, and transaction fees;
• any bank or payment fees incurred will not be refundable.
Unless otherwise specifically indicated by the provider:
• cancellations made by the customer after the specified deadlines will not entitle the customer to any refund;
• In the event of a no-show, delay, or voluntary interruption of the experience by the customer, no full or partial refund will be granted.
Refunds, where due, will be issued exclusively via bank or postal transfer, minus the transfer fee.
2. Force majeure
Cervia In, its staff, representatives and suppliers shall not be held liable for any changes, suspensions, interruptions or cancellations due to force majeure, including, but not limited to:
• adverse weather conditions;
• natural disasters;
• health emergencies;
• strikes;
• measures taken by the authorities;
• technical issues beyond the control of the parties;
• unforeseeable or unavoidable events.
In such circumstances:
• no refund is guaranteed;
• Cervia In may, at its discretion, offer alternative activities, replacement vouchers or rescheduling of the booking;
• rejection of the proposed solutions will not automatically entitle the customer to a refund.
3. Liability
Cervia In acts as a retailer in the promotion and marketing of tourist services provided by carefully selected independent third-party suppliers.
Liability for the actual provision of services, safety, the quality of activities and the fulfilment of obligations rests exclusively with the respective suppliers.
Cervia In cannot be held liable for:
• accidents;
• damage to persons or property;
• loss of property;
• delays;
• cancellations;
• service disruptions;
• omissions or conduct attributable to third-party suppliers.
By making a booking, the customer accepts that any claims for compensation, complaints or requests for a refund must be addressed directly to the supplier responsible for the service.
4. Delays and no-shows
Once the booking has been confirmed, the customer will receive a voucher containing:
• details of the service booked;
• times;
• meeting point;
• contact details for the local service provider;
• Cervia In’s support contact details.
In the event of a delay, the customer must contact the service provider promptly using the contact details provided.
Failure to arrive at the agreed time may result in:
• a reduction in the duration of the experience;
• loss of the service;
• application of the provider’s no-show policy;
• no refund.
5. Receipt and verification of vouchers
It is the customer’s responsibility to ensure that the vouchers have been received correctly and to check all the details carefully.
If the voucher is not received at least 24 hours before the experience, the customer must contact Cervia In promptly and, in any event, at least one working day before the scheduled date of the service.
Failure to contact us within these timeframes may result in:
• loss of the booking;
• inability to use the service;
• no refund.
Cervia In cannot be held liable for errors not reported by the customer in good time
6. Changes to bookings
Requests for changes made after a booking has been confirmed are subject to availability and the supplier’s approval.
Changes may result in:
• administrative fees;
• differences in rates;
• additional costs relating to the amended services.
Changes considered substantial include, by way of example:
• a change of date;
• a change in the number of participants;
• a change to the activity;
• the addition of extra services.
Corrections resulting from errors attributable to Cervia In will be made at no cost to the customer.
7. Acceptance of the terms and conditions
By completing the booking, the customer confirms that they have read, understood and accepted these Terms and Conditions in full.
8. Privacy and the processing of personal data (GDPR)
Personal data provided by the customer will be processed by Fondazione Cervia In in accordance with EU Regulation 2016/679 (“GDPR”) and current Italian legislation on the protection of personal data.
The data collected will be used exclusively for:
• managing bookings;
• providing the services requested;
• customer support;
• administrative, tax and legal compliance;
• any communications relating to the services booked.
The data may be shared with service providers only to the extent necessary to fulfil the booked experience.
The customer confirms that they have read the Privacy Policy available on Cervia In’s official channels at https://www.discovercervia.com/it/varie/privacy/informativa-generale and may, at any time, exercise the rights set out in Articles 15–22 of the GDPR, including the right to access, rectify, erase and restrict processing.
9. Conduct of participants
Participants are required to behave appropriately and respectfully, and to follow the instructions provided by the organisers, guides, staff and service providers.
For reasons of safety and to protect other participants, Cervia In and/or the service provider reserve the right to:
• refuse participation;
• terminate the experience;
• remove a participant
in the event of:
• aggressive, offensive or dangerous behaviour;
• being under the influence of alcohol or drugs;
• failure to comply with safety regulations;
• behaviour that may cause harm to people, facilities, animals or the environment.
In such cases:
• no refund will be granted;
• any damage caused will be borne by the participant responsible.
The customer is also responsible for their own physical condition and health in relation to the booked activity and undertakes to notify the organiser in advance of any special requirements or significant limitations.
10. Outdoor activities and weather conditions
Outdoor activities are subject to weather and environmental conditions.
For safety reasons, the provider or Cervia In may:
• alter the route or programme;
• postpone the start time;
• suspend;
• cancel the activity
should the weather or environmental conditions be deemed unsuitable for the experience to take place.
The assessment of the safety and suitability of the conditions remains at the sole discretion of the organiser or the service provider.
In the event of cancellation due to adverse weather conditions:
• an alternative date may be offered;
• a voucher may be issued;
Weather conditions which the customer does not wish to endure but which are deemed suitable for carrying out the activity do not constitute valid grounds for a refund.
Participants are required to arrive wearing clothing and carrying equipment suitable for the booked activity and the expected weather conditions.