Allgemeine Geschäftsbedingungen

Please note that credit card payments for Cervia Turismo srl are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as CERVIA TURISMO on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Terms & conditions
By booking and paying for a tour with Cervia Turismo, you accept the following terms and conditions. This agreement is between you, the participant in the activity (hereinafter referred to as "you") and Cervia Turismo, Via Evangelisti 4, Cervia (RA), Italy (hereinafter referred to as "Cervia Turismo").
1. 1. BOOKING AND PAYMENTS
1.1 To make a reservation and guarantee your place on any tour of Cervia Turismo, you must accept the terms and conditions listed below, and provide full payment. Cervia Turismo accepts a reservation on condition that the payment has been collected and retained in full either directly by Cervia Turismo or by one of our authorized sales agents or one of our partners. Payment by credit card must be registered as paid to TrekkSoft, authorized agent of this Tour Operator / Activity Provider. Subsequently, TREKKSOFT A CERVIA TURISMOTOURS will appear on the customer's credit card statement in case of an online transaction/purchase.
1.2 Upon confirmation of the booking and receipt of full payment, subject to availability and at the discretion of Cervia Turismo, Cervia Turismo will book the seat in the selected activity. It is the client's responsibility to verify the accuracy of the booking and the dates.
1.3 Upon confirmation of the booking, Cervia Turismo will issue a confirmation number and/or an electronic ticket. This confirmation number is required for participation in the selected trip.

2. TOUR DESCRIPTION
2.1 Unless otherwise specified in the tour description, Cervia Turismo does NOT provide round-trip transport and possible hotel accommodation. If you need these services, please contact Cervia Turismo at the following e-mail address: info@cerviaturismo.it.
2.2 Cervia Turismo's activities include, when indicated in the description of the activity itself, a professional guide or guide who will provide information and enrich the experience.

3. CONTRACTING PARTIES

3.1 The booking conditions herein contain the entire contract between you and Cervia Turismo®. No representation, term, guarantee or condition may be expressed or implied in reference to any other writing, advertising or conversation.
3.2 Your contract is with Cervia Turismo. Cervia Turismo reserves the right to appoint in writing to the user any other company or person to have the benefit of some or all of the provisions of this contract, which Cervia Turismo may then specify, as if the user had accepted the provisions in question directly with that company or person.
3.3 Cervia Turismo acts as booking agent and stipulates contracts directly with coaches, boats, hotels and other service providers. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limitations limit or exclude liability for death, personal injury, delay and loss or damage to baggage. Cervia Turismo assumes no responsibility for any loss resulting from such actions or from the acts or omissions of third parties.
3.4 Many of the accommodation solutions provided by Cervia Turismo are contracted out to third party suppliers. They are subject to the terms and conditions and limitations of liability imposed by the supplier. All agreements are entered into independently by Cervia Turismo. By booking and paying for a tour with Cervia Turismo, you agree and accept the following terms and conditions. This agreement is between you, the participant (hereinafter referred to as "you") and Cervia Turismo Via Evangelisti 4, Cervia (RA), Italy (hereinafter referred to as "Cervia Turismo").

4. PASSENGER LIABILITY

4.1 It is your responsibility to ensure that you have a valid passport and all necessary visas, permits or certificates on your person for the chosen journey. Cervia Turismo is not responsible for any problems, delays or denied entry if you are not in possession of valid travel documents.
4.2 You undertake to respect the authority of Cervia Turismo's travel consultant and the laws and regulations of the places visited, including customs and exchange restrictions. In case of failure to comply with such reservations, Cervia Turismo will ask you to leave the trip. In such circumstances you are not entitled to a refund.
4.3 There may be situations in which Cervia Turismo must make a decision for the safety and/or interest of the group. Reservations are subject to compliance with the authority and decisions of Cervia Turismo. If you do not do so, or if in the opinion of the Cervia Turismo travel consultant you are not compatible with the general enjoyment of the group or the smooth running of the tour, Cervia Turismo reserves the right to refuse to continue the tour. You agree that Cervia Turismo has the exclusive right to remove you from a tour at any time, without any claim or complaint on your part against Cervia Turismo. In this case Cervia Turismo will not be liable for any refund, compensation or additional costs incurred by you.
4.4 It is the user's responsibility to satisfy the transport provided by Cervia Turismo at the time and place established for departure. In the event of unscheduled departure, any additional travel expenses will be borne by the user. Passengers who do not respect the departure time due to the delay or cancellation of the incoming transport are not entitled to a refund. It is the user's responsibility to check in with the Cervia Turismo travel advisor 15 minutes before the specified departure time. Due to the nature of the services offered, Cervia Turismo will not be liable if a service departs or arrives later than the specified time, even if a connection is missed as a result.
4.5 Cervia Turismo cannot be held responsible for the user's personal belongings. It is the user's responsibility to take personal care of their personal belongings. Cervia Turismo cannot be held responsible for the loss, theft or damage of your personal effects, regardless of the circumstances.
4.6 The products offered by Cervia Turismo are travel packages consisting of transport and accommodation. Cervia Turismo's travel consultants cannot offer constant special attention or assistance if the user has a physical disability that requires such attention.
4.7 The user accepts that Cervia Turismo may take photographs and films while participating in a trip or activity. You agree that these images may be used by Cervia Turismo for marketing purposes. These images may be used, by way of example and without limitation, in brochures, websites, print media and promotional videos. These images may be used for advertising purposes without Cervia Turismo obtaining further consent or payment for the use of the images.

5. LOCAL TOURS AND EXCURSIONS
5.1 You will have the possibility to buy local tours and/or excursions in your chosen destination from Cervia Turismo. Any additional costs are at your expense.
5.2 The tours and excursions purchased by you are managed by local operators and you will be subject to their terms and conditions.
5.3 Local tours and excursions purchased through Cervia Turismo are non-refundable and non-transferable. It is your responsibility to respect the tour at the established starting point and time.
5.4 It is your responsibility to keep track of any vouchers or tickets for tours and excursions issued by Cervia Turismo. Lost vouchers or tickets cannot be replaced.

6. INSURANCE
6.1 There is no travel insurance included in the cost of any tour or package, ticket or product of Cervia Turismo.
6.2 Cervia Turismo strongly recommends that you purchase your own travel insurance covering all trips. Cervia Turismo strongly recommends taking out a comprehensive insurance policy that includes: personal accident, medical expenses, personal luggage, money and civil liability.
6.3 Travel guarantee
Our company is guaranteed by the Guarantee Fund of the Swiss travel industry. This guarantees the amount paid when booking the travel package and repatriation in the event of insolvency by Cervia Turismo AG. For more information please contact www.garantiefonds.ch.

7. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS
7.1 Cervia Turismo cannot be held responsible for any delays, deviations or cancellations due to weather conditions. No trip may be cancelled or modified by the user at any time due to weather conditions.
7.2 Cervia Turismo cannot be held responsible for delays due to labour disputes, border problems or other political factors.
7.3 Cervia Turismo cannot be held responsible for delays due to mechanical breakdowns or other problems that may arise and that are beyond our control.
8. CANCELLATIONS/CHANGES
8.1 Discounted rates, promotional rates, sales rates and packages are non-transferable and non-refundable.
8.2 The cancellation/modification of a booking by the user must be made in writing or by e-mail to Cervia Turismo before the day of departure and may entail an additional cost.
8.3 No refund will be made for the unused part of a ticket or for a partially completed journey.
8.4 Tours may be cancelled/changed by Cervia Turismo due to lack of the minimum number of participants or other unforeseen circumstances.  Cervia Turismo reserves the right to cancel/change tours at least 3 hours in advance. In case of cancellation/modification of a tour, the user will be notified by e-mail or by phone. In case of cancellation of a tour by Cervia Turismo, you will receive a full refund of the amount paid.